They just need to transfer the warranty to you if they registered it. After waiting for almost a year, I finally received my 256GB model from Valve on the 13th. sure if you rebuy, you go back to the end and wait another year. These orders will start shipping on December 17th. I still have no update and waiting for a new unit to be shipped to me. The repair shop replaced the right thumbstick and had it working for a little while afterwards. - Steam Deck arrives at their warehouse in IL on May 20th. Valve already has. Steam Deck RMA time question. 0 timeout. Unit arrived at warehouse (Netherlands) on April 4th. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. So I'll share my own timeline of events in the hope that it helps others: Thank you for this post for anyone who might see it. The Steam Deck should boot into the BIOS menu. Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. That doesn’t work, I guess RMA time. It's great that the Steam Deck is so open and customisable, but as a premium piece of electronics I expect the OEM hardware to last more than a year without becoming defective and shouldn't be. Repairs for issues covered. It’s Valve’s answer to the emerging crop of handheld PCs like the GPD Win 3. Steam Deck broken after SSD change. My NIGHTMARE with the deck RMA units (Be careful out there) Well folks, I'm going to explain my case to you because i may be an exception or the quality of service may have decreasaed lately and someone else may suffer the same fate: I started an RMA of my original deck, due to a series of random freezings. 18:30: the steam deck has finally been delivered to steam, I’ve updated the steam rma thread saying that I’ve received the confirmation about the package being delivered and they answered like this: “Thanks for following up with us. Like if they added one of those stupid "warranty voided if removed" sticker or a software that detects a hardware change has been made and voids the warranty. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. 99 $ 9 . I was told by support that turn around time is 5-8 business days, but reach out if it’s been longer than 2 weeks. 25 pm. 8/6 new deck is on. You should be able to adjust each side independently until the overall behavior feels right to you. We'll see. how long have you waited to get your RMA? I am based in Germany. Also, every time you open the Steam Deck, you degrade it. if the first one is defective, id rather give them a year to. Unit arrived at warehouse (Netherlands) on April 4th. I spent a lot of time troubleshooting and trying my own solutions to avoid RMAing but the RMA procedure ended up being pretty good for me. Restart your Steam Deck by holding the Power button down for around 10 to 12 seconds to reboot it. My Steam Deck is in RMA hell. Every time you take apart that silver sticker, it gets worse. Need to. bring your phone with the email in case they need to scan the barcode from the email. Our return center will verify the contents of your shipment once it is delivered in Prague and will process your return. my Steam Deck stopped charging after connecting it to an USB Hub. What that means is if you do opt for the cheapest version, you aren’t stuck at 64GB forever. ago. The first one had mushy triggers and an enormous stick drift on the right stick. Edit: Going to add a TLDR timeline below, and keep it updated for anyone interested in RMA timings. my Steam Deck stopped charging after connecting it to an USB Hub. darth miike Apr 30, 2022 @ 12:22pm. Here open the "documents" folder. . 23: steam support sent me RMA sticker for DHL 24: I sent steam deck. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. This was the answer: Thanks for providing the requested information. Options. #2. Received my replacement on 3/29 or 3/30, I forget. Ive had to personally RMA the same Steam Deck twice for actual (non user fixable) faults (not cosmetic) before I was sent a replacement. 52 minutes ago #8,057 Zulith said: Figures. jp ". how long have you waited to get your RMA? I. Sent mine (from Sweden) last Wednesday, arrived at the warehouse this Thursday, support says 5-8 days before they confirm the replacement, then it's however many days before. I had to RMA my Steam Deck because the left stick click was faulty. 5/23 - FedEx delivered the RMA to Valve. You also need to reset the OS. Charger, deck, case, microfiber, etc. Soldering it is really easy. ago. ago. Steam initiated an RMA. That doesn't seem like good design considering the screen is oled. largelylegit. RIGHT TO CANCEL YOUR ORDER For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. I've sent back my steam deck due to stick drift issues after only 2 weeks. You also need to reset the OS. I’m 100% sure there are people on here who have done an rma for small shit and spent zero time gaming on their deck. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got Steam's "complete order" mail and ordered my Deck shortly after. avoid buying used decks. Wi-Fi 6E. The Steam Deck is on its way to Valve, I'm from Austria by the way. delivery. Unit arrived at warehouse (Netherlands) on April 4th. And just like its. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. Everyone getting a Steam Deck will have roughly the same level of IPS glow. This normally takes an additional 1-2 business days, but clearance through customs can sometimes take longer. After this timeframe it will last up to one week until it is delivered. Donations are appreciated, but not necessary:paypal. Perhaps it's not refurbished 😅. Unit arrived at warehouse (Netherlands) on April 4th. . EDITED: 04. ago. ( Yes, I know, some of you are scared. " After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. but nothing so far. My fan RPM is above 4000 so my fan isn't dead either. 1 week turnaround time to repair fan in Steam Deck - pretty quick. Unit arrived at warehouse (Netherlands) on April 4th. Steam Deck RMA process in the UK. 2. Out-of-warranty issues can be repaired. (You can leave the one holding the heat sink on in place!) 3. We don't have additional details to provide at this time. Also, every time you open the Steam Deck, you degrade it. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. These orders will start shipping on December 17th. Steam Deck RMA process in the UK. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. Immediately I noticed the left trigger was mushy. Yeah that seems to be the general time frame I'm seeing online which sucks. Total time was about 2 weeks. Well, you no longer have to do it yourself as Valve have officially opened up some repair centers. 5% and 3% dead on arrival, with lower priced hardware having higher failure rates. Go down to Hardware section and select Model/Serial Numbers. Removing the battery cable when accessible. Steam Deck microSD cards use ext4 with casefolding - Steam Deck formats SD cards to the proper format. Just turned it on for first time and the screen won’t turn fully on, anyone know the problem?. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. Unit arrived at warehouse (Netherlands) on April 4th. Steam Deck > General Discussions > Topic Details. • 10 mo. Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. #15. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week after. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. . A typical industry time is 5-10 workdays for RMA, that's after it arrives to the workshop. Lastly. B) just assume that you do not have warranty. I sent it as they told me to two weeks ago. • 2 yr. With some help from the Steam Deck Discord, we discovered they're using different fans than the ones shipped with the devkits. 3. Amarand Agasi Nov 27, 2022 @ 1:21pm. SPARTAN VI said: Wife and I got our Decks today. We apologize for the inconvenience. In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was broken. ) Re-insert or tighten the screws holding the motherboard. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. ago. My Deck came with a thin crack in the base of the left joystick. how long have you waited to get your RMA? I. " "We're happy to announce that Steam Decks will start shipping in Japan, South Korea, Hong Kong, and Taiwan on December 17th via Komodo, our official Steam Deck distributor in these regions. sure if you rebuy, you go back to the end and wait another year. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. 7. Regarding to my steam deck, I only had the backlight bleed issue, everything else works very well. how long have you waited to get your RMA? I. Wi-Fi 6E. It’s the least of my problems considering everything else is working perfectly, I rather keep this minor issue rather than. Hi everyone, I'm currently looking at my third steam deck RMA. No rma. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. If you don't get the answer you are looking for, check our r/DeckSupport - our dedicated support sub!. Move over to right side and select line that says Steam Deck. This can take 5-7 business days. I sent my deck out on the 30th and they received it on the 2nd of December. Video/photograph and record everything prior to sending in your deck for any RMA work. I left a couple notes inside asking for it back rather than a substitution. L! My second Steam Deck developed the ' black screen of death ' fault after 5 days use, so I got onto Steam support, and they quickly arranged an RMA. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. You're without your Steam Deck until the replacement/repaired unit arrives. The Steam Deck should boot into the BIOS menu. Got my Steam Deck back from a second RMA in December. After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a drive that can connect to the deck. RMA time . Within the BIOS, use the D-Pad to navigate and the A button to select. When I restarted my deck, the physical buttons and joysticks were not responsive on the steam menu. 3. r/SteamDeck. It didn’t actually get picked up. Easily the best purchase I ever made. Video here. All you need to buy is $5 soldering iron. Take the Wh and divide by 20, or the mAh 1 and divide by 5400. See more posts like this in r/SteamDeck. Using the D-Pad and A to select, navigate to "Setup Utility". Seems like you either have to accept it or return it. . EDITED: 04. Tech Support. Premium anti-glare etched glass. - Get an email saying Steam Deck's ready to ship on June 1st. When I went to lower the price eBay told me to list it at $940 because that was the average going price. The repair shop replaced the right thumbstick and had it working for a little while afterwards. Valve first announced. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. A solid white LED indicates the Deck is drawing power. " "We're happy to announce that Steam Decks will start shipping in Japan, South. All rights reserved. how long have you waited to get your RMA? I. Have the RMA paperwork in the box as the first thing support would look at when opening it. I'm waiting for Steam support reply, although I don't have much faith, honestly. I'm a first generation 512GB. ) Step 2: Remove the shield screws and then the shield itself. I still have no update and waiting for a new unit to be shipped to me. Go down and select System. However tronixfix has a video that you could follow which shows him fixing a steam deck that was dropped and has your issue. Include the following items inside the box: RMA instruction sheet, bar code up. ReplySteam deck rma time . 2. I see many people having trouble with Wifi randomly shutting off oot of the box. Not sure if these parts are compatible or if there are better options. 07. I still have no update and waiting for a new unit to be shipped to me. Steam Deck > General Discussions > Topic Details. tokyoaro. ) remove or loosen all screw holding the motherboard to the chassis. Step 1: Open up the steam deck by removing all 8 screws. Video here. - Deck finally arrives. These orders will start shipping on December 17th. These orders will start shipping on December 17th. Of course, Valve isn’t stocking this $400 handheld gaming PC at Best Buy. I contacted valve support, but I don't think I want to RMA my deck and wait two weeks for a new one to come back, only to have. Print the shipping label and place it on the exterior of the box. I left a couple notes inside asking for it back rather than a substitution. Results for "RMA" < 1 2 3. Here’s a video I found:. 2. RMA process with eBay SD. Of course this was during the queue and as of now there’s no more queue but I. All they gotta do is verify the serial number on the unit and put a label on a box, not sure why that takes so long. Today I finally received my replacement Deck. how long have you waited to get your RMA? I. 28: steam deck is delivered to them. yeah, you should be able to. Print the shipping label and place it on the exterior of the box. should i just RMA this or is there anything I can do to fix it easily without breaking warranty? Showing 1 - 12 of 12 comments. It has been radio silence since it was picked up on the 3rd so for now I’ve got to give them the 5 - 7 business days 😪. The hardware failure rate for all PCs is somewhere between 0. Unit arrived at warehouse (Netherlands) on April 4th. Leave the deck on this screen until it dies on its own. It reached the return center on August 5th and support said it had finished processing on August 9th. The glue between those layers is supposed to be strong enough to keep it from forming those bubbles in the first place, so air bubbles can't exactly move freely. 30/03 -> Valve sent me a new Steam Deck. how long have you waited to get your RMA? I am based in Germany. This was already concerning as I did not want my new one repaired, rather it should be a new one. You may have to briefly plug the charger in to get it to. beebacked • 1 yr. invision2212 Oct 15, 2022 @ 3:52pm. Tomorrow: expected delivery. Messages. My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. Would love a easy backup solution as opposed to a start. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. As an extra precaution, Valve recommends putting your Steam Deck into battery storage mode within the BIOS before starting any. I was unsure to RMA because there are probabilities to receive a new unit with the same problem or even worst. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. RMA it, as if you sell on then the buyer can complain that u sold him a faulty deck. If the LED remains off or is blinking, then the Deck isn't receiving power. Leave the deck on this screen until it dies on its own. I waited two and a half weeks for the replacement to get shipped… only for an empty case to arrive. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. When I inquired about turnaround times I was told to expect a 3-5 business day turnaround once they received my unit. Great service! Since everything was closed, I took it in on Monday and got it shipped off. I was looking into the same. That is completely unacceptable as far as I'm concerned. Unit arrived at warehouse (Netherlands) on April 4th. Joystick replacements are pretty easy, so you might do it yourself if you don't want to spend time in the RMA process. If they do accept the RMA, they may ask you to ship it to a location where RMA is possible if it’s not available in your country, and you cover the. Same, just got my third RMA yesterday and it's still having issue. My Steam Deck had an issue with the battery not charging past 53%. how long have you waited to get your RMA? I. It's been repackaged, everything seems great but as soon as I turn it on, the grinding noise. There was also zero communication from Steam about this. - Contact Steam Support on May 16th. So I had to contact Steam and set up an RMA. Update 11/28 - Here’s the response from Valve… unbelievable. Everything on the deck works except the screen. At least with the system re-image I was able to get a good amount of gameplay into my titles before it crashed. Valve employees have hinted at a potential Steam Deck 2 launch in late 2025 or 2026. Not necessarily, no. Pretty sure its in the BIOS, but you need to be able to press the power at least once :D. Applied updates and all that jazz. I still have no update and waiting for a new unit to be shipped to me. The only exception is RB takes a screenshot. Choose Battery storage mode, and confirm. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Surprisingly Valve let me RMA it from AUS. RMA wait time? Question I sent my steam deck in on 12/23/2022. It's doubtful steam will RMA as it was damaged by you . Haptic motors are in phones. 6 nm APU. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". 1. I've had to RMA my Steam Deck due to a non-functional L3 button. Navigate to the Power Menu. So I guess this does not help. Within the month of your use makikita mo naman na siguro if may factory defect yung unit. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. All Discussions Artwork Videos News Guides Reviews. Apr 22, 2002. Backstory: I love my deck. Tried many troubleshooting steps and none worked. You can get 8 hours of battery life on the steam deck now =) I get that currently with the standard battery by using the settings in the power menu. my Steam Deck stopped charging after connecting it to an USB Hub. 7. They ended up accepting the RMA even with 256 ssd and sent a replacement device on 1/3. I still have no update and waiting for a new unit to be shipped to me. 7. RMA warehouse sent final shipping notice (for new unit) 3/25. Best. Related. Got it back and it also has a stuck pixel. Member. As they didn't told me anything, I asked a week ago about it and they told me they would update the ticket when the warehouse had any news. technically thats a faulty screen, anything thats not 100% is faulty. My fan RPM is above. ) Open the Steam Deck rear casing. how long have you waited to get your RMA? I. It's like any other product or store you have ever bought anywhere. Budget is $1300Step 1 Prepare your device. Expect that the return will be confirmed next week. ago. Steam Deck works great for few months but it starts having similar issues again. Go down and select Settings. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. I been playing FH5 on deck since i got it but all of a sudden turns black and I can only hear the music in the back but nothing on the screen and the frame is like freezing and I kept it like this for like four minutes and nothing happened what should I do?Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it. For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on. The second thing is that the “Steam” button on the bottom left, next to the screen, does not work when I have the stick drift. The warranty process is fairly lengthy. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. Hold down the Volume+ button and press the power button. sachitgul • 8 mo. Edit: To add distance perspective I'm in PolandA lot of unknowns at that time, are now knowns today correcting someone months later isn't all that useful. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. put your RMA slip inside the steam deck box. We are happy to announce today that our new Steam Deck repair centers are now open. Steam Support will provide you with instructions. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. So. We are unable to modify the RMA at this time as it has already been processed. What’s worse is under certain conditions, if your power goes out in that state, it stays capped at 400MHz forever, even after a factory reset and a clean disk install. Best. 05. That doesn't seem like good design considering the screen is oled. ago. 3/5 RMA created 3/7 Shipped 3/10 delivered. . my advice for anyone reading this. Rumble motors are in controllers like Xbox or playstation. To put it to sleep or wake it up, I had to press the button 10-20 times. I dropped off my package Tuesday, November 7th at 12pm. Yes you can, warranty is with device not accounts or users. my Steam Deck stopped charging after connecting it to an USB Hub. I waited nearly two weeks to submit an RMA request for my Deck that couldn't stay on battery power for more than an hour because I saw how long the wait times were for people who had done the same. I did a system reimage which seemed to help a little bit, the system didn't crash nearly as much as it did before, but it was still. So I notified Steam, who quickly sent me an RMA. 15 hours ago · Steam Deck OLED announced (Better battery life, 7. New unit was like 2 days faster. Buy it with a credit card that gives you an extra 1 year warranty. my Steam Deck stopped charging after connecting it to an USB Hub. I had an issue with 512GB Steam Deck where L3 button was not registering. 30/03 -> Valve sent me a new Steam Deck. 07. Apr 22, 2002. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. Second re-image and this time Steam Deck's own built in "reformat" function destroyed my MicroSD. Both left and right trackpad are not working. In the photo above, short screws are circled with a Red Circle, and long screws are circled with a Blue Circle. my Steam Deck stopped charging after connecting it to an USB Hub. Wir erstatten in einem Zeitraum von maximal 14 Tagen nach Erhalt der Hardware alle erhaltenen Zahlungen für von Ihnen gekaufte Artikel sowie die Lieferkosten für die günstigste von uns angebotene Versandmethode zurück. Once in the BIOS menu, unplug the power supply. my Steam Deck stopped charging after connecting it to an USB Hub. First time builder. It arrived under 2 weeks later. 14 day buyers remorse return policy. Disabled by default.